Refund & Cancellations
WHAT IF YOU RECEIVE DEFECTIVE PRODUCTS?
- Our team works hard to provide you defect free products but there are instances when you may receive a defective product which is not repairable at your end then we accept return of these products and replace the same within 7 days. If you receive any defective product then please email us on [email protected]
- Defect a lot of times is caused in transit during shipping.
- Stones popping out during transit is not considered as defect since these can be easily stuck back at your end, we will guide you for the same, just drop us an email on [email protected]
WHAT IF I DO NOT LIKE THE PRODUCTS DESIGN? CAN I RETURN THEM?
No, we do not accept return/refund for products which you do not like, this is the minimum risk which has to be borne by you.
DO YOU HAVE TO RETURN THE DEFECTIVE PRODUCTS BACK TO EMPORIA JEWELS?
Yes, you have to return the defective product back to us, only then will we replace.
Users / Customers are eligible to cancel in the following cases:
- User can cancel any order on www.emporiajewels.in, within 24 hours of the order placed if they have placed the order in mistake.
- User can cancel any order on www.emporiajewels.in, within 24 hours of the order placed if they have changed their mind or don’t want the products any more.
For cancellations, please send email on [email protected] with your order number.