At Emporia Jewels, we strive to provide our customers with a seamless shopping experience. We understand that sometimes circumstances may change, and you may need to cancel an order. To ensure your satisfaction, we have formulated a comprehensive cancellation policy. Please take a moment to familiarize yourself with the conditions applied:
- Eligibility for Cancellation:
Customers are eligible to cancel their orders under the following circumstances:
- Order Placement Mistake: If you accidentally placed an order and need to cancel it, you can do so within 24 hours of placing the order. We understand that such mistakes can happen, and we are happy to accommodate your request in such cases.
- Change of Mind: We understand that sometimes preferences and choices can change. If you have had a change of heart or no longer wish to proceed with the purchase, you can cancel the order within 24 hours of placing it.
- How to Request a Cancellation:
To initiate the cancellation process, kindly follow these steps:
- Send an Email: Please send an email to [email protected] from the email address used to place the order. In the email, include your order number and mention the reason for the cancellation.
- Timely Cancellation:
To ensure a smooth cancellation process, it is essential to request the cancellation within 24 hours of placing the order. After this time window, we might have already started processing your order for shipment, and it becomes challenging to cancel the order at that stage.
- Order Status and Communication:
Once we receive your cancellation request, our team will promptly review the details. We will communicate with you via email to confirm the cancellation and provide any additional instructions, if necessary. Please note that our team operates during regular business hours, and response times may vary.
- Refund Process:
- Prepaid Orders: If you have already paid for the order through our secure payment gateway, we will initiate the refund process after confirming the cancellation. The amount will be refunded to the original payment method used during the transaction. Please allow a reasonable processing time for the amount to be credited back to your account, depending on your payment provider’s policies.
- Cash on Delivery (COD) Orders: For COD orders, we will cancel the order without any payment implications, as no payment would have been made at the time of cancellation.
- Product Customization:
Please note that customized products may have different cancellation policies due to the personalized nature of the items. In such cases, we will communicate the cancellation options clearly during the ordering process.
There are certain situations where we may not be able to accommodate cancellation requests:
- If the 24-hour cancellation window has passed.
- If the order has already been dispatched from our warehouse or is in transit.
- For customized products that have already entered the production process.
WHAT IF YOU RECEIVE DEFECTIVE PRODUCTS?
At Emporia Jewels, we take immense pride in the quality and craftsmanship of our products. However, we understand that despite our best efforts, there may be rare instances when you receive a defective product. In such cases, we are committed to making it right for you. Please read the following guidelines on handling defective products:
- Defective Product Return and Replacement:
If you receive a product with manufacturing defects or damages that cannot be repaired at your end, we accept returns of such products within 1 days of delivery. To initiate the return process, please email us at [email protected] with details of the issue and your order number.
- Transit-Related Damages:
Defects that occur during transit and shipping are unfortunate but not entirely within our control. We understand that stones or components may occasionally become dislodged during transit. In such cases, where it is feasible, we encourage you to reach out to us via email at [email protected]. Our team will guide you on how to reattach the components safely. Your satisfaction is essential to us, and we are here to assist you in resolving such issues.
- Defective Product Return Process:
For products with evident manufacturing defects, we request you to return the item to us. Only upon receiving the defective product will we proceed with the replacement process.
WHAT IF I DO NOT LIKE THE PRODUCTS DESIGN? CAN I RETURN THEM?
We understand that personal preferences play a crucial role in jewelry selection. However, since jewelry design is subjective and unique to individual tastes, we do not accept returns or issue refunds based on personal preferences. We advise customers to carefully review product details, specifications, and images before making a purchase to ensure it aligns with their preferences.
DO YOU HAVE TO RETURN THE DEFECTIVE PRODUCTS BACK TO EMPORIA JEWELS?
Yes, to process the replacement of a defective product, we request you to return the item to us. Once we receive the defective product and verify the issue, we will proceed with arranging a replacement.
If you have any questions or need further clarification regarding our cancellation policy, please do not hesitate to reach out to our customer support team. You can contact us through our website or email us at [email protected].
At Emporia Jewels, we value your satisfaction, and our cancellation policy is designed to provide you with the best possible shopping experience. Thank you for choosing Emporia Jewels for your jewelry needs!
International Orders :
At Emporia Jewels, we value all our customers, including our international customers. We strive to provide the best products and services to meet your needs. However, it is essential to note that there are specific guidelines and limitations for our international customers. This policy outlines the terms and conditions that apply to international orders, including aspects related to returns, refunds, product quality, and delivery.
- Returns and Refunds: For international customers, we regret to inform you that we do not offer any return or refund policy. Once an international order is placed and processed, it is considered final and non-refundable. Customers are requested to review their orders carefully before confirming the purchase. We do not accept any returns for any reason, including but not limited to dissatisfaction with the product, change of mind, or incorrect item ordered.
- Damages in Transit: In case of damages that may occur during transit, the customer shall bear all consequences. We ensure that all products are adequately packaged and handled with utmost care before dispatching. However, once the parcel leaves our warehouse and is in the hands of the courier company, any damages during transit will not be our responsibility. Customers are encouraged to contact the courier company directly to seek resolution for damages incurred during shipping.
- Product Quality: We assure you that all our products meet stringent quality standards and are thoroughly inspected before shipment. However, for international orders, we cannot entertain any demands for refunds or replacements based on perceived inferior product quality. It is important for customers to understand that certain variations may occur in products due to factors such as sourcing, regional preferences, or manufacturing processes.
- Late Delivery / Delay in Transit: We strive to process and dispatch international orders within 7 days of receiving the order. However, international shipments may be subject to transit delays due to various reasons beyond our control, including customs clearance procedures or unforeseen circumstances. As a result, we cannot accept any requests for refunds or replacements solely based on late delivery or transit delays. We advise customers to consider these factors when placing an order and anticipate possible delivery delays.
By proceeding with the international order, customers acknowledge and agree to abide by these policies. We recommend our international customers to carefully review the terms and conditions stated above before making a purchase. In case of any queries or concerns, we encourage customers to reach out to our customer support team, who will be glad to assist you.